Privacy Policy

PRIVACY STATEMENT


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@jubileeled.com or mailing us at:
Jubilee LED Lighting
3110 Henson Rd Suite 6 Knoxville.TN 37921

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@jubileeled.com or by mail at
Jubilee LED Lighting
[Re: Privacy Compliance Officer]
3110 Henson Rd Suite 6  Knoxville.TN 37921.

SMS and Text Message Policy

Effective Date: January 1st 2025
Last Updated: October 1st 2025

Overview

This SMS and Text Message Policy ("Policy") governs our use of Short Message Service (SMS) and Multimedia Messaging Service (MMS) communications (collectively, "text messaging") with customers and users. By providing your mobile phone number and consenting to receive text messages, you agree to the terms outlined in this policy.

Consent and Opt-In

Express Consent Required

  • We will only send text messages to individuals who have provided explicit consent
  • Consent must be obtained through clear opt-in mechanisms such as:
    • Checking an opt-in box during account registration
    • Responding to a confirmation text message
    • Calling our opt-in phone line
    • Completing an online form with clear consent language

What You're Consenting To

By opting in, you consent to receive:

  • Account notifications and alerts
  • Order confirmations and shipping updates
  • Appointment reminders
  • Customer service communications
  • Marketing and promotional messages (if separately consented to)
  • Security alerts and fraud prevention notices

Types of Messages

Transactional Messages

These include essential communications related to your account or transactions:

  • Order confirmations and updates
  • Delivery notifications
  • Account security alerts
  • Payment confirmations
  • Appointment confirmations and reminders

Marketing Messages

These include promotional content (requires separate opt-in):

  • Special offers and discounts
  • New product announcements
  • Event invitations
  • Surveys and feedback requests

Frequency and Timing

  • Message frequency may vary based on your activity and preferences
  • We typically send [1] messages per month marketing communications
  • Transactional messages are sent as needed based on your account activity
  • Messages are generally sent during business hours (9 AM - 8 PM) in your local time zone
  • We do not send marketing messages on major holidays

Message and Data Rates

  • Standard message and data rates may apply as determined by your mobile carrier
  • We are not responsible for charges incurred from your mobile carrier
  • Contact your mobile carrier for information about your messaging plan and applicable rates

Opt-Out Instructions

How to Stop Messages

You may opt out of text messages at any time by:

  • Replying "STOP," "QUIT," "CANCEL," "UNSUBSCRIBE," or "END" or “HELP” to any text message
  • Calling us at 865-329-7257
  • Emailing us at bk@jubileeled.com
  • Logging into your account and updating your communication preferences
  • Using the unsubscribe link in promotional messages

Confirmation of Opt-Out

  • You will receive a confirmation message when you successfully opt out
  • After opting out, you may continue to receive transactional messages necessary for your account

Re-Subscribing

To resume receiving messages after opting out, you must go through the opt-in process again.

Carrier and Device Limitations

Supported Carriers

Our text messaging service is available to users on major U.S. carriers including but not limited to:

  • Verizon, AT&T, T-Mobile, Sprint
  • Regional and prepaid carriers may also be supported

Device Compatibility

  • Messages are optimized for standard mobile devices
  • Some features may not be available on all devices or carriers
  • We are not responsible for messages that are not received due to carrier or device limitations

Privacy and Data Protection

Information We Collect

When you opt in to text messaging, we may collect:

  • Your mobile phone number
  • Carrier information
  • Message delivery status
  • Time and date of messages sent and received

How We Use Your Information

  • To send you requested text messages
  • To improve our messaging services
  • To comply with legal requirements
  • We do not sell or share your mobile number with third parties for their marketing purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information in accordance with our Privacy Policy.

Age Requirements

You must be at least 18 years old to opt in to our text messaging service. If you are under 18, you must have parental consent.

Terms of Service

Your use of our text messaging service is also governed by our general Terms of Service. In case of conflict between this Policy and our Terms of Service, this Policy shall control regarding text messaging matters.

Modifications to This Policy

We may update this Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending a text message notification (for significant changes)
  • The effective date at the top of this policy will reflect when changes take effect

Customer Support

If you have questions about this Policy or our text messaging service, please contact us:

  • Phone: 865-329-7257
  • Email: bk@jubileeled.com
  • Mail: 3110 Henson Road, Knoxville.TN:37921 Carpen
  • Hours: [Monday to Friday – 9.00 am to 5.00 pm.

Legal Compliance

This Policy is designed to comply with:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act
  • Cellular Telecommunications Industry Association (CTIA) guidelines
  • Federal Communications Commission (FCC) regulations
  • State and local telecommunications laws

Disclaimer

We make no guarantee that messages will be delivered or received. Message delivery may be delayed or failed due to factors beyond our control, including but not limited to:

  • Carrier network issues
  • Device compatibility problems
  • Account or service suspension
  • Technical difficulties

Questions? Contact us at BK@JUBILEELED.COM for assistance with our text messaging service.

Last Updated: October 1st