Refund policy

Returns: our Policy for return :once goods sold and you receive you have 5 days to missing or damage product to report us, but we do not offer return , exchange or refund simply you have change your mind. we prefer you check all specification and prices before confirmation of your order.  any product requires to return or exchange with honest misunderstanding about usage we consider to return, replace or store credit if product returned  within 5 days, on case by case basis. and that case all third party charges, like shipping, payment processing fees (3%) or labour will not be refunded. and it may also subject to 15% restocking fees.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jubileeled.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective . If you need to exchange it for the same item, send us an email at info@jubileeled.com and send your item to: 5227 N Middlebrook Pike. Knoxville.TN 37921

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 5227 N Middlebrook Pike. Knoxville.TN 37921
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged In Shipping :
Customer is required to check all the goods before signing to receiving documents, if there is any damage in goods you have to file complain to shipping company we only exchange damaged item you follow proper guide line provided by shipping company to file your claim and shipping company accept and approve such a claim.by default up to $100 per tracking is cover if you need more coverage or original cost of the item you will responsible to mention or select option and we will not entertain any complain.

Credit card payment and charge back.
(this policy cover all the transaction carried out in in store sales or online sales)
Once the invoice is signed or accepted and paid by you then you will be entering to binding sales contract and agreed with term condition and policy.goods will be remain our property until its paid in full and if you fails to pay as per terms in timely manner we will use all available means to recover payment or our goods including but not limited to use third party collector,contractor or attorney. you agreed to pay all the cost associates with this recovery of payments; and goods during the recovery of the goods your abide to provide us full access to your property to recover goods without interruption. also you are agreed to leave us or our agent appointed by us to harmless and free from all claim of damage,interruption,or any inconvenience caused during removing our product.

Charge Back Claim :any charge back filed by you will not be entertained by us and you are agreed to resolve any issue though contacting us or using our guideline.you are agreed to pay $250/= per hour administrative fees to provide any charge back or dispute claim you filed and require our documental proof. and you are agreed we will charge this amount directly to your account by ACH or Bank Draft or charging to your credit card using information we may have in our record without any obligation to you for any damage for using such a method.