Return Policy
To complete your return, we require a receipt or proof of purchase and RMA form filled and submitted to us.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jubileeled.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective . If you need to exchange it for the same item, send us an email at info@jubileeled.com and only send your item after receiving a confirmation email from us.
On confirmation, send your item to: 3110 Henson Rd Unit 6 Knoxville, TN 37921
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Free Shipping*
Free shipping products are subject to Appropriate Shipping cost deduction on the event of the returned. as Shipping is handled by third party (Shipping Company) and Charges are not controlled by Jubilee LED or our Vendors, Suppliers , Manufacturer thus on the event of item returned within the returned period time , regardless of the free shipping , refund will be issued Original Paid amount Minus appropriate shipping Cost (Based on Shipping Carrier's Calculation) for the product shipped to customer.
Shipping
To return your product, you should mail your product to: 3110 Henson Rd Unit 6 Knoxville, TN 37921
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Also if Item originally Invoiced with (or Included )shipping cost then appropriate shipping cost will be deducted from the original Cost as well.
Shipping Charges are non refundable
{Shipping charges are non refundable and item sold included with shipping or free shipping will be deducted by UPS shipping charges calculated as per the original charges or time of the return regardless of shipping charges are mentioned in Invoice or not included in price, or offered shipping included or free shipping. same applies to return items, exchange items, and refundable items without any limitation. }
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged During Shipping :
Customer is required to check all the goods before signing to receiving documents, if there is any damage in goods it's customer's responsibility to file proper damage claim as per guideline established by shipping company. we only exchange damaged item if you follow proper guide line provided by shipping company to file your claim and shipping company accept and approves such a claim. by default up to $100 per Tracking Number is covered. it's customer's responsibility to purchase additional insurance, for the goods cost more then $100/=(Additional Insurance charges will apply).
Credit card payment and charge back.
(this policy cover all the transaction carried out in in-store sales or online sales)
Once the invoice is signed or accepted and paid by you then you will be entering to binding sales contract and agreed with terms condition and policy Established by us.
Goods will be remain at JLL property until its paid in full and if you fails to pay as per terms in timely manner JLL will use all available means to recover payment or our goods including but not limited to use third party collector,contractor or attorney. you agreed to pay all the cost associated with this recovery of payments and goods; during the recovery of the goods you are abide to provide us full access to your property to recover goods without interruption. also you are agreed to leave us or our agent appointed by us to harmless and free from all claim of damage,interruption,or any inconvenience caused during the removing of our product.
Chargeback Claim :
Any chargeback filed by you will not be entertained by us and you are agreed to resolve any issue through contacting us or using our guideline.
You are agreed to pay $250/= per hour administrative charges (if you decide) to provide any charge back or dispute claim you filed and require our documented proof. you are agreed we will charge this amount directly to your account by ACH or Bank Draft or charging to your credit card using information we may have in our record without any obligation to you for any damage for using such a method.